From influencing direct reports, upper management, solutions to customer requests, or results, influence skills are a critical part of our successful interactions. When asked about influence, most people do not realize the skills to influence are rooted in strategy. We all possess the ability to influence, but human nature prevents us from communicating in ways that foster relationship and connect our interests to what is most important to the other party. Which enables us to influence true win-win outcomes.
The four proven steps to influencing successful outcomes
The importance of separating the person from the issue and building successful relationships
The need to communicate to interests
The art of the right question to uncover underlying interests and communicate value
The five most common behaviors people exhibit when being influenced and how to manage them