Tero's approach to conflict resolution is one founded on the conviction that conflict is the result of communication or an attempt at collaboration gone wrong. Therefore, Tero does not attempt to approach conflict as a unique interaction. Rather, participants learn to view conflict as the natural outcome of ineffective communication with the ultimate solution being found in the steps to collaboration.

One of the hardest things to manage in a conflict is (unproductive) emotions. One thing we do know about effective conflict resolution is that it seldom happens when one or more people are enraged or irrational.