Tero eZine - January 2017 | Tero International, Inc.

Welcome to the Tero January eZine


Picture this:

You need to call 911 for your child, but you first have to run get a neighbor because you know you won't be able to get your words out to describe what is happening.

Or this:

In order to tell a taxi driver where to take you, you have to write the address on paper because you can't say the location.

Or this:

A U.S. Vice President and news reporters are sitting outside your house waiting to interview and console you after a space flight is cancelled but you feel terrified to invite them in because you won't be able to converse.

These situations were reality for Annie Glenn. Annie, wife of U.S. astronaut and Senator John Glenn who was prominent in the public eye throughout her adult life. Although thrown into many situations requiring conversation, Annie suffered from a stuttering problem since childhood impacting her ability to speak and converse. Fortunately, Annie eventually found a cure. Her ability to converse was most likely never taken for granted. It was something she fought hard for, and fully knew the limitations she faced without it. It's not hard to imagine she never took the ability to communicate for granted.

For those of us who do not share Annie’s challenge and who have the ability to talk when needed, we probably do take communication for granted. Unknowingly we act as if communication is a given, and we think if we can talk and converse we can communicate. It isn’t until we find ourselves in the face of a bad interaction, a shouting match, or a situation where we couldn’t get our ideas across that we realize there might be more to communicating well than we know or expected. And maybe it wasn’t just what was said that went badly, the situation might have involved communication differences due to culture or personality, and we didn’t factor those into our conversational approach.

So we may sometimes realize the limitations of how we have approached communications, but have we worked to find a cure like Annie Glenn?

This month's eZine addresses the ability to communicate well across personalities, geographies, and situations. There are techniques and tools we can use as a cure for communication issues. The Q and A discusses how to communicate who we are, and to introduce ourselves. It also looks at what introverts need from others in order to fully contribute when it comes to verbal communication.

Do you like fun quizzes? Then the development activity is for you. This quiz will test your knowledge of nonverbal communication when different cultures are involved.

The article by research consultant Harwant Khush instructs how to make our communication assertive, and why that is so important in order to be effective communicators. We also have gathered tips and techniques in our resources, and leave you with a touching video for inspiration.

It is said John Glenn, the brave astronaut and statesman cried the first time his wife Annie was able to call him on the phone and say what she intended. He had known her all his life and it wasn't until she was in her fifties that a cure worked. Can you imagine how thrilling that moment was for both of them? Imagine as well how wonderful it could be for you if you communicated well no matter whom you were talking to or where in the world you were. It is possible!

Click on the image to listen to Wayne's Insight on Business interview.

Making Change Less Scary and More Successful

Insight on Business Podcast with Tero Training Consultant, Wayne Bruns

Click on the image to watch the Tero Tips Video.

Are Your Customer Relationships Suffering From The Halo and Horns Effect?

This video is part of the Tero Tips series. Be sure to subscribe for a new video every Tuesday.

Click on the image to register for the IMPACT: How To Speak Your Way To Success Workshop

Public IMPACT: How To Speak Your Way To Success Workshop

Find more success in your professional career. Join us on December February 7-8, 2017.

Click on the image for the Ask Tero Section of the Tero website.

Ask Tero - Communication

We answer two questions around getting introverts to speak up at meetings and more.

Click on the image to listen to Michele's Insight on Business interview.

Business Etiquette for the Holidays and Beyond

Insight on Business Podcast with Tero Training Conultant, Michele Whitty

Click on the image to watch the Tero Tips Video.

What Are a Few Examples of Communication Gone Wrong?

This video is part of the Tero Tips series. Be sure to subscribe for a new video every Tuesday.

Click on the image for the Tero Article

Communication: Cross Culturally - It's Not What You Say, It's How You Say It!

by Deborah Rinner, VP, Chief Learning Officer, Tero International

Click on the image to watch the Tero Tips Video.

How Do I Improve My Vocal Quality?

This video is part of the Tero Tips series. Be sure to subscribe for a new video every Tuesday.

Tero January 2017 eZine

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2017 Public Workshops

February 7-8
IMPACT: How To Speak Your Way To Success
Des Moines, IA

March 7-8
Influence: How To Achieve Winning Outcomes
Des Moines, IA

April 4-5
IMPACT: How To Speak Your Way To Success
Des Moines, IA

April 20
Outclass Your Competition
Des Moines, IA

May 9-10
Outcome-Driven Selling
Des Moines, IA

June 6-7
IMPACT: How To Speak Your Way To Success
Des Moines, IA

June 20 - 21
Outcome-Driven Selling
Cedar Rapids, IA

June 22
Championing Innovation and Leading Change
Des Moines, IA

August 8-9
IMPACT: How To Speak Your Way To Success
Des Moines, IA

September 19-20
Influence: How To Achieve Winning Outcomes
Des Moines, IA

October 10-11
IMPACT: How To Speak Your Way To Success
Des Moines, IA

December 5-6
IMPACT: How To Speak Your Way To Success
Des Moines, IA


Register for a Public Workshop



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Tero International, Inc.

1840 NW 118th Street, Suite 107
Des Moines, Iowa 50325
Phone 515-221-2318

P. O. Box 241143
Omaha, Nebraska 68124-1143
Phone 402-334-6819


Website:
www.tero.com
Email:
training@tero.com




Ro and Deb's Big Announcement

The 2017 Book Launch

We are excited to announce that co-authors Rowena Crosbie, President and Deborah Rinner, VP, Chief Learning Officer for Tero International will be releasing a book this year.

Includes extensive research around the
perceptions of millienial's.
More to come.

If you would like to be notified of the book's release this spring, send us an email at training@tero.com


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