You need to provide corrective feedback to an employee and anticipate they will become defensive.
You are part of a team with differing views on how to allocate budget dollars to different projects.
You need to find a solution to a customer complaint that both the organization and the customer are happy with.
These are just a few examples of workplace scenarios that can result in either a positive or negative outcome, depending on how they are handled. In today's complex and changing environment, the ability to effectively influence others in pursuit of winning outcomes represents competitive advantage to individuals and organizations.
Since communication frequently happens between individuals in ongoing relationships, and often with the presence of stress, employees at all levels in organizations face a particular challenge:
Research reveals that most attempts at collaborative communications fail and/or lead to conflict. In Tero's interactive Influence workshop, participants learn and apply the steps and skills used by the most successful communicators that lead to winning outcomes.
Excellent! Learned more in these two days than I have in 20 years of seminars.
Two of the best spent days in a long time.
Highly effective and relevant to my position at my company.
I thought it was extremely helpful and while uncomfortable, a great confidence builder.
It was great! So many things to think about and work on not only in day to day life but formally as well.
It was informative as well as entertaining.
I feel that this is the best, most useful training I have had for quite some time.
This program was excellent - it will definitely improve my interaction with others.
Initially I was skeptical but the material was new and VERY helpful.
I learned a lot - great experience - life changing.
Helpful and informative. As stressful as it was, it was enjoyable.
Ann Block, Vice President, Client Relations
Tero International, Inc.
1840 NW 118th Street, Suite 107
Des Moines, IA 50325
Phone: 515-221-2318 (ext. 204)
Email: [email protected]