Tero eZine - April 2016 | Tero International, Inc.

Welcome to the Tero April eZine


"Unwitting Partners in Death—The Ethics of Teamwork in Disaster Management" , an AMA article describes how volunteers showing up in Haiti after the earthquake didn't always contribute what was really needed and could be said to have contributed to mortality rates without even realizing it. With a lack of organization the needs of the people and the motives, although well intended, of the volunteers didn't always align. Opportunities were missed to provide the kind of help and resources to address the issues the Haitians faced.

As quoted from the article, "Some teams came equipped with yoga instructors, naturopaths, and Reiki masters. Indeed, Haiti became a sort of Bedlam peep show for voyeuristic volunteers who, having little legitimate reason to be there, used, as their visa, gifts they wanted to give, not necessarily gifts that Haiti needed... It is not overstating the case to observe that, by their diversion of food, water, fuel, and other resources--including time--volunteers with nothing to contribute unwittingly increased morbidity and mortality among the earthquake's victims."

Collaboration and having the influence to come to win win solutions requires attending to the interests of all parties affected. Collaboration to achieve outcomes also requires stellar communication skills.

A lack of communication processes when trying to collaborate is an impediment to success. From the article, Failure To Communicate by the publication Training Journal, we learn about this failure to communicate from Nokia’s fall in popularity. It was quoted to have stemmed from, "habits of communication that favor unfocused discussions about strategy over clear plans to bring new phone models to market". The article sites Enron's collapse was attributed to "communication-based leader responsibilities" that senior managers failed to meet - responsibilities such as "communicating appropriate values" and "maintaining openness to signs of problems". The article goes on to say the BP oil disaster was blamed on "poor communications" and a failure "to share important information".

Why is this process of communication and collaboration so challenging?

The AMA article gives a clue when it stated why collaboration or good communication wasn't always evident in the case of the aftermath of the earthquake in Haiti.

"Health care teams are expected to work together, ignoring real or imagined differences and egos, for altruistic goals. However, years of academic training, social and cultural factors, and perceptions of statuses assigned to the health-care professions cannot be ignored... Most have been trained to work independently, not interdependently. They often become team members with no advance communication training or skills in group dynamics and find it difficult to cross traditional professional or gender hierarchies."

Situations dictate what is needed with regard to communication and the ability to collaborate. Unfortunately crisis is a spotlight on how well we have learned to communicate and collaborate, and our ineffectiveness to do both can have disastrous results. We cannot begin to use the skills we need in a crisis if we haven’t learned them, and used them prior.

This month's eZine focuses on both communication and collaboration in times of crisis, and how we can prepare in the every-day opportunities to be top notch in both.

Click on the image to listen to Wayne's Insight on Business interview.

Insight on Business Podcast - Wayne Bruns

Wayne Bruns, Tero Training Consultant, being interviewed on the importance of how you say things.

Click on the image for the Featured Article.

If Only They Would Have Known How...

by Deborah Rinner, Vice President of Tero

Click on the image for the Ask Tero Section of the Tero website.

Ask Tero - Communication

We answer two questions on crisis communication and communicating through issues with co-workers.

Click on the image for internship opportunities

Summer Internships at Tero

Tero is seeking interns with background/experience in the following areas: video production, film, gamification. Please click the picture above to apply.

Click on the image for more information on NAWBO Summit Conference

2016 Women Mean Business Summit

Tero's President, Ro Crosbie will speak at NAWBO's Women Mean Business Summit on April 7th. The topic? Strategic Negotiations: Going Beyond Compromise.

Click on the image for this month's Development Challenge.

Development Challenge - Negotiation Assessment

What negotiation behaviors do you most frequently rely on?

Click on the image for inspiration.

Inspiration - Preparing For a Crisis

What can we do to prepare for the unexpected: a crisis?

Click on the image to register for Championing Innovation and Leading Change

Public Championing Innovation and Leading Change

Come May 19th, you have an opportunity to understand the process of successfully leading through change.

Click on the image to listen to Ro's Insight on Business interview.

Insight on Business Podcast - Rowena Crosbie

Why developing soft skills should be looked at like a doctor prescribing medicine.

Click on the image for the SHRM Conference

SHRM 2016 Talent Management Conference & Exposition

Becky Rupiper-Greene will be representing Tero with a Communicating Persuasively session this month in Orlando.

Tero April 2016 eZine

Visit Tero International Website

Achieve . Lead . Outclass

View Tero videos on YouTube Visit Tero International Blog Follow Tero on Twitter Become a Tero Fan on Facebook Follow Tero on LinkedIn

If the security and firewall settings on your computer are making it difficult to view this eZine: Click here.

2016 Public Workshops

April 12 - 13
IMPACT: How To Speak Your Way To Success
Des Moines, IA

May 19
Championing Innovation and Leading Change
Des Moines, IA

June 14 - 15
IMPACT: How To Speak Your Way To Success
Des Moines, IA

June 21 - 22
Outcome-Driven Selling
Des Moines, IA

June 30
Outclass Your Competition
Des Moines, IA

July 19
Self Knowledge and Self Awareness
Des Moines, IA

August 2 - 3
IMPACT: How To Speak Your Way To Success
Des Moines, IA

September 20 - 21
Influence: How To Achieve Winning Outcomes
Des Moines, IA

October 11 - 12
IMPACT: How To Speak Your Way To Success
Des Moines, IA

October 20
Outclass Your Competition
Des Moines, IA

November 1 - 2
Outcome-Driven Selling
Des Moines, IA

November 10
Championing Innovation and Leading Change
Des Moines, IA

December 6 - 7
IMPACT: How To Speak Your Way To Success
Des Moines, IA


Register for a Public Workshop



Back to top


Copyright 2016, Tero International, Inc.
All rights reserved.



Click on the image to subscribe to Tero's monthly eZine. Click to contribute your ideas to future eZines. Click on the image to access the graduates only section.





Visit Tero International Website




Tero International, Inc.

1840 NW 118th Street, Suite 107
Des Moines, Iowa 50325
Phone 515-221-2318

P. O. Box 241143
Omaha, Nebraska 68124-1143
Phone 402-334-6819




Website:
www.tero.com
Email:
training@tero.com




Student Opportunities

Young adults can gain crucial interpersonal skills at a discounted rate. Tero welcomes any student home from college this summer to attend a public workshop.

Please contact Ann Block at ablock@tero.com for more information.






























Back to top