We see evidence of big time mistakes every day in business, made at all levels. Remember the person who incorrectly rerouted network traffic on Amazon causing the outage that took their entire network down for 24 hours?
In an article titled, "On the Biggest Mistakes They Made at Work" by Holly Tratham, we see that costly mistakes, in respect to money or human interactions are common. Here are a just a few sited in the article.
"A long time ago when I worked in foods, I forgot to put salmon and crab in the salmon crab cakes, and didn't tell anyone because I was embarrassed. People were now paying $18 for bread cakes. I still feel guilty."
"I worked installing DIRECTV for a few weeks... fell through the roof, attic, sheet rock, and landed on the living room table. It just wasn't for me."
"I worked at a paintball field. I was a referee/general employee. The main part of my job was to take the players (which were usually 10-13 year-old kids for birthday parties) for a "Safety Briefing" and explain all the rules, stressing they should never take their mask off, etc. My manager says, "Take the kids to the staging area for the safety briefing."
"Usually, we have a room designed for the briefings, but we wouldn't fit inside. So once we get to the staging area I just send these kids out on the field... The result: 10 kids removed their masks, and two of them were shot in the face, one permanently losing their vision. As a result, the field shut down."
If mistakes are this prevalent and often times extremely serious with regard to consequences, how do we right a wrong? How can we handle them with grace?
This month we tackle mistakes. We all make them, they vary in severity, but one thing they all involve is our ability to own them, right them, and go forward better equipped not to repeat them. Our development challenge challenges you to get a group of trusted advisors that can help you reframe and debrief mistakes, as well as offer advice on how to go forward after a mistake is made. Our article provides tips for handling verbal criticism professionally and assertively. Our Q & A addresses planning on how to communicate in light of a crisis or mistake, and also how to handle it if a colleague is making the mistake of misusing company resources.
Our inspiration assures us we all make mistakes, it is how we recover that defines us. Don't make the mistake of missing the opportunity to join us in reading and reflecting the eZine this month. An ounce of prevention is worth a pound of cure.
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by Rachel Trainum, Marketing And Communications Specialist, Tero International
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