We communicate all day, every day. Effective communication skills rank high on the lists of the qualities we value in others and others value in us. In spite of the strong awareness we all seem to have for the importance of communication skills, the average person does not communicate well.
As a result, communications often fail. It is interesting to note that as the means of electronic communication becomes easier, people often find face-to-face communications more difficult.
Explore how you are perceived by others
Recognize the verbal and non-verbal messages you send
Discover the secrets about body language that your listeners already know