Tero's commitment to learning and development does not end at the conclusion of class. We realize that without proper follow-up and application of the new skills, up to 75% of the new information can be lost. We want to ensure that you receive the most from your training investment. With this goal in mind, Tero is pleased to customize an appropriate follow-up program to complement the workshop and provide participants with resources to apply the knowledge gained to the real-world.
At the close of the workshop, participants are asked for their written feedback on the experience. This evaluation measures the reaction to the class, the usefulness of the skills taught, suggestions for improvement, and the effectiveness of the facilitators. The evaluation form is a mix of open-ended questions and multiple choices that provide insight into what follow-up program is most suitable for this audience. As the client, you are provided with the original evaluations from the session.
Participants also take away their useful resource materials and a sheet of personal aha's from each class.
Tero clients are invited to choose suitable follow-up activities, from a variety of options. Within a few weeks, you will be asked for a time to debrief the training to evaluate the success as measured against the original objectives. At this time Tero can also begin to customize follow-up activities. This is all with a view of guaranteeing that your goals and expectations for the training were met and continue to be met in the future. Many of the follow-up activities and resources are part of Tero's standard commitment to client service and are provided at no cost to you.
About two months following the workshop, a follow-up communication and evaluation are sent to the participants asking for additional feedback and insight into how the skills developed in training are being used. Follow-up evaluations can be completed online. In addition, based on their original evaluation, participants will receive information about other training they expressed interest in.
Graduates Only Section - Graduates of Tero workshops are granted exclusive and complimentary access to the Graduates Only Section of the Tero website. There they find convenient and accessible resources, tools and activities to further their learning.
Monthly eZine - Graduates also receive a complimentary subscription to Tero's monthly eZine. The eZine (electronic magazine) is a monthly online publication that will arrive through email. It contains relevent articles on personal and interpersonal skills and is a vehicle for graduates to ask questions directly to Tero experts. All questions receive a personal response and, each month, two questions are selected to be published in the eZine the following month. The eZine also contains a professional development section to provide individuals with a challenge to build a new set of skills during the month, the inspiration section opens valuable conversations and thinking, while a link to an online evaluation form keeps the feedback and ideas flowing.
Website - In addition to the eZine resource, Tero's website is user-friendly and provides background on the various workshops offered, the research and design of the curriculum, articles and other publications, the ability to register online for public workshops, and venues to be connected with Tero experts.
Social Media - Tero leverages the power of social media to support the training experience. Graduates are invited to join the Tero Social Community of Blogs, Twitter, Facebook and YouTube to access timely and relevant resources.
At all times and in all forms, Tero aims to be a resource to both the client and the workshop participants, providing the most recent and relevant research connected to personal and interpersonal skills.
In many cases, Tero clients take advantage of follow-up activities to support the workshop experience. Several customized electronic assignments (usually 3 - 6) can be developed by Tero and provided to you to support the learning. These electronic assignments can be emailed to the workshop graduates in the weeks and months following the training to provide insight on how to implement the skills and knowledge developed. This outstanding after-training benefit is provided to Tero clients at no cost.
In some cases, additional formal training or professional coaching may be desired. Tero is pleased to work with you to evaluate the results of the original training and recommend additional development programs for the program graduates or work with clients to identify other populations of people who may benefit from the training.
For longer courses of study, such as Tero's leadership development programs, an extensive measurement process is frequently implemented. Data is collected around both hard (pre- and post-assessments, return on investment) and soft measures (interviews, testimonials, observation). Data analysis is carried out by independent third-party statisticians and formal reports are provided to clients providing metrics around knowledge gained as a result of the training, behavioral changes, business impact and financial returns.
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