Communication skills are important in any profession and are an area of professional development that should be continually enhanced. Challenge yourself to become conscious of the following critical non-verbal communication skills. Observe others and look for opportunities to implement these skills into your daily communications.

Eye Contact

During every personal contact (meetings, informal discussions, presentations, family functions, etc.) monitor your eye contact. Speak to people's eyes (avoid staring and avoid looking at other parts of the other person's anatomy). Do not talk to objects such as a table top, your meal, your feet, etc. When listening to someone, maintain 100% eye contact to communicate that you value the person and are interested in their message.

Body Language

Research reports that people look for and trust symmetry. When communicating, be aware of the non-verbal messages your body language may be sending. Stand up straight with your weight equally distributed on your legs and feet. Avoid leaning to one side, shifting your weight, or pacing. Communicate openness by ensuring that your hands and arms are open. Rest your arms and hands at your sides when you are not gesturing. Avoid folding your arms in front of your body or clasping your hands together. Above all, remember the secret to polite and friendly communications - look for opportunities to smile.