I've learned that you shouldn't go through life with a catcher's mitt on both hands;
you need to be able to throw something back.
- Maya Angelou

An interest in mastering the skills and tools of human relations in business is nothing new. What is new is how complex the environment is for businesses today. In a high-tech interconnected world, the challenge is greater and the stage is bigger. In the past, communication was largely one-way and change occurred at a manageable pace. Technology changed all that.

Business is changing, and traditional education has not prepared professionals for this new reality. The skills that led to success in the past are being challenged and replaced with new models of interacting. The business people who will succeed in this new economy are those who master a new set of skills for interacting effectively with others.

- Your Invisible Toolbox: The Technological Ups and Interpersonal Downs of the Millennial Generation