Mark asks how to build a good working relationship with his new employees who are Latino?

Personal attention can reduce cultural barriers. Each morning, a handshake and greeting are appropriate. Words of courtesy in Spanish such as "por favor" and "gracias" will help build your relationship.

Display respect, especially in public. Avoid confrontation in front of others. If work habits need to improve, discuss them privately.

In Latino culture, family is given priority. Inquire about family members, especially those you have met.

Finally, contrary to many other cultures, a tap on the arm or a pat on the back is an accepted gesture of friendliness.

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