"My company is downsizing and has had to eliminate several positions. What is the most effective way to communicate this to our current staff?" Neil asks.
Early, frequent and honest communication that addresses both the facts and the emotions is essential.
Additionally, when delivering difficult news, people tend to avoid eye contact. This common mistake can convey that you don't value your staff and are not concerned about the impact the change will have on them.
Effective eye contact and considerate communication will improve the odds of a successful transition during a stressful time.
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