Sam writes. "I recently accepted a new job and wondered if you could provide a few tips on ways I can differentiate myself in the workplace."

Since interpersonal skills account for 85% of professional success, start with these 3 tips:

• First, maintain good eye contact. This tells the other person you are listening and focuses your attention on that individual.

• Second, learn to shake hands well. Always be ready to initiate or receive a handshake in business interactions.

• Third, practice good posture and open body language. This helps create trust and demonstrates inclusivity. It also broadcasts to others how you feel about yourself.

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