Shallee is managing a team of five. She finds herself caught up in the day-to-day demands of the job of managing. "How can I start to make the shift from managing to leading?"

Thanks for asking that question, Shallee. Managing and leading are two different things.

Leaders have responsibilities that go beyond the demands of just getting the work done. They take people from simple performance to all around excellence. Research has shown that leaders lead by example with their behavior on all fronts. They inspire vision, encourage, challenge process, and enable others to act.

Taking time to reflect daily on how you can infuse your day-to-day interactions is crucial.

› Click here to listen to the professional polish audio clip