You and a co-worker disagree on the best approach to improving a process.
You need to provide corrective feedback to an employee and anticipate they will become defensive.
You are part of a team with differing views on how to allocate budget dollars to different projects.
You need to find a solution to a customer complaint that both the organization and the customer are happy with.
These are just a few examples of workplace scenarios that can result in either a positive or negative outcome, depending on how they are handled. In today's complex and changing environment, the ability to effectively influence others in pursuit of winning outcomes represents competitive advantage to individuals and organizations.
Learn the four steps that lead to winning outcomes
Explore factors that influence trust in relationships
Foster open and honest dialogue
Learn to communicate for successful results
Develop high-level listening skills
Clarify desired outcomes
Reveal underlying and hidden interests of all parties
Learn a skill for voicing disagreement in a positive manner
Diagnose the five most common behavioral approaches to communication
Conduct a self-audit
Learn how to stand up for your rights without becoming aggressive
Discover how to meet the needs of others without giving in
Communicate effectively face-to-face, on the phone and by email
Handle your own unproductive emotions and influence the emotions of others
Practice relevant influence situations that relate to your workplace
Learn how conflict can be prevented
Resolve conflict when it happens
Since communication frequently happens between individuals in ongoing relationships, and often with the presence of stress, employees at all levels in organizations face a particular challenge:
Research reveals that most attempts at collaborative communications fail and/or lead to conflict. In Tero's interactive Influence workshop, participants learn and apply the steps and skills used by the most successful communicators that lead to winning outcomes.
Excellent! Learned more in these two days than I have in 20 years of seminars.
Two of the best spent days in a long time.
Highly effective and relevant to my position at my company.
I thought it was extremely helpful and while uncomfortable, a great confidence builder.
It was great! So many things to think about and work on not only in day to day life but formally as well.
It was informative as well as entertaining.
I feel that this is the best, most useful training I have had for quite some time.
This program was excellent - it will definitely improve my interaction with others.
Initially I was skeptical but the material was new and VERY helpful.
I learned a lot - great experience - life changing.
Helpful and informative. As stressful as it was, it was enjoyable.