Tero International, Inc. Your Elite Training Team

Cross-Cultural Competency

An interactive one-day workshop for working cross-culturally

In healthcare, leaders face a multitude of high level challenges and questions daily when trying to achieve outcomes when cultural diversity is present in the workforce or patients served. Culture influences all of our interactions. To be successful, leaders must possess cross-cultural competence. Understanding one's own worldview, cultural values and beliefs is the first step in developing cross-cultural competence, for those beliefs drive how we interact and respond to people and situations.

Learning and applying the universal tenets of culture is vital in order to understand behavior and expectations of employees, patients or colleagues that may share a differing cultural background.

The addition of the Intercultural Developmental Inventory (IDI) can assist the leader in determining how he or she reacts and manages difference. It also provides ideas for moving toward increased cultural sensitivity in order to positively influence healthcare relationships and outcomes. The IDI meets the standard scientific criteria for a valid and reliable psychometric instrument.


  • Explore the five tenets of culture and their impact on healthcare success: Time, Communication, Task vs. Relationship, Authority and Hierarchy, Individual or Group Orientation
  • Understand how cultural values influence perception
  • Explore the affect of cultural values on employee selection
  • Address implications on performance reviews, motivation and retention/turnover
  • Employ perception checking strategies to manage culture difference
  • Unique in the training industry, we use a team approach to most training and executive coaching. This means a diversity of trainers, a variety of trainer certifications, specialties and expertise, and small facilitator to participant ratio.

  • We take the measurement of training results very seriously and dedicate a significant amount of time and resources to it - all to ensure that the programs offered by Tero deliver the outstanding results our clients have come to expect.

  • Respond to three points to help evaluate if outsourcing training may be right for your organization.

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