Click here for a testimonial video from a Healthcare Academy.
Attention to personal and interpersonal needs of patients and their loved ones is the most important issue the healthcare industry can and should address.
This requires equipping employees at all levels with the skills of effective communication, listening, intercultural competence, intergenerational competence, etiquette and protocol, conflict resolution, leadership, teambuilding, customer service and the like. In the popular business press these skills are frequently referred to as the soft skills.
Tero's Compassionate Care Academy is designed for healthcare professionals at all levels and in all disciplines.
Tero's Healthcare Leadership Academy is designed for leaders and future leaders in healthcare.
While almost everyone would agree that it is important for organizations entrusted with the care of the health and well-being of people to innovate to meet the requirements of a changing world (as well as the expectations of a more demanding customer), most institutions wring their hands wondering where the solution lies.
In the face of challenges over which they have little control, there are few options for healthcare providers but to comply with legislative requirements, be attentive to changing needs imposed by demographic shifts and operate in a fiscally responsible manner. But compliance as a business strategy is rarely an acceptable mode of operation for leaders in any industry. This is also true in healthcare.
To meet the challenges of a changing world, leaders in the healthcare field are proactively addressing opportunities over which they do have control.
With a keen eye on the future, these leaders recognize that the future of healthcare extends beyond the core requirements of expert medical care and must also embrace a customer-focused model of service excellence.
Click on the links above for complete Academy outlines. For highly customized development options, consider Tero's Executive Coaching services.
Click here to access Tero's Research Paper on the Challenges Facing Healthcare.
Unique in the training industry, we use a team approach to most training and executive coaching. This means a diversity of trainers, a variety of trainer certifications, specialties and expertise, and small facilitator to participant ratio.
We take the measurement of training results very seriously and dedicate a significant amount of time and resources to it - all to ensure that the programs offered by Tero deliver the outstanding results our clients have come to expect.
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