Tero International, Inc. Your Elite Training Team

Influencing Outcomes

An interactive two-day workshop for healthcare professionals on influencing outcomes

There are multiple interactions every day in healthcare settings that can result in either a positive or negative outcome, depending on how they are handled. In today's complex and changing healthcare environment, the ability to effectively influence others in pursuit of winning outcomes is key to long-term success.

Since communication frequently happens between individuals in ongoing relationships, and often with the presence of stress, employees at all levels in organizations face a particular challenge:

How to communicate without compromising relationships or results.

Research reveals that most attempts at collaborative communications fail and/or lead to conflict. In Tero's interactive Influence workshop, participants learn and apply the steps and skills used by the most successful communicators that lead to winning outcomes.


  • Learn the four steps that lead to winning outcomes.
  • Explore factors that influence trust in relationships.
  • Foster open and honest dialogue.
  • Learn to communicate for successful results.
  • Develop high-level listening skills.
  • Clarify desired outcomes.
  • Reveal underlying and hidden interests of all parties.
  • Learn a skill for voicing disagreement in a positive manner.
  • Diagnose the five most common behavioral approaches to communication.
  • Conduct a self-audit.
  • Learn how to stand up for yourself without becoming aggressive.
  • Discover how to meet the needs of others without giving in.
  • Communicate effectively face-to-face, on the phone and by email.
  • Handle your own unproductive emotions and influence the emotions of others.
  • Practice relevant influence situations that relate to healthcare.
  • Learn how conflict can be prevented.
  • Resolve conflict when it happens.
  • Unique in the training industry, we use a team approach to most training and executive coaching. This means a diversity of trainers, a variety of trainer certifications, specialties and expertise, and small facilitator to participant ratio.

  • We take the measurement of training results very seriously and dedicate a significant amount of time and resources to it - all to ensure that the programs offered by Tero deliver the outstanding results our clients have come to expect.

  • Respond to three points to help evaluate if outsourcing training may be right for your organization.

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The Perfect Combination

The Your Invisible Toolbox® Movement tackles the challenges most individuals, teams, and organizations face. An award-winning book paired with a companion YouTube show and card deck, provide a unique set of research-based tools, put together in an easy-to-apply road map to success.

Find Out More and Join The Movement