Consider these examples of workplace scenarios that can result in either a positive or negative outcome, depending on how they are handled.
You and a co-worker disagree on the best approach to improving a process.
You need to provide corrective feedback to an employee and anticipate they will become defensive.
You are part of a team with differing views on how to allocate budget dollars to different projects.
You need to find a solution to a customer complaint that both the organization and the customer are happy with.
In today's complex and changing environment, the ability to effectively influence others in pursuit of winning outcomes represents competitive advantage to individuals and organizations.
Since communication frequently happens between individuals in ongoing relationships, and often with the presence of stress, employees at all levels in organizations face a particular challenge:
How to Communicate Without Compromising Relationships or Results
Research reveals that most attempts at collaborative communications fail and/or lead to conflict. In Tero's interactive Influence workshop, participants learn and apply the steps and skills used by the most successful communicators that lead to winning outcomes.
The Your Invisible Toolbox® Movement tackles the challenges most individuals, teams, and organizations face. An award-winning book paired with a companion YouTube show and card deck, provide a unique set of research-based tools, put together in an easy-to-apply road map to success.